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Warranty

Warranty Coverage

Your warranty covers the following:

  • Torn handles, stitches pulled out of the handle were sewn to themattress, or tears in the mattress fabric where the handles are attached.
  • Coils or wires that are loose or broken.
  • Coils or wires that protrude or rip through the fabric.
  • Body indentations of 2″ or greater.
  • Excessively lumpy.
  • Sagging: Your mattress must be continuously supported by an appropriately sized foundation, or equivalent, with an appropriate frame. The frame should include a center support with at least 5 legs or 5 hardwood cross-slats for queen and king sets.

Your warranty does NOT cover the following:

  • Mattress fabric (including stains, soiling or burns),
  • Damage from using an improper bed frame. A Queen or King frame must have a rigid bridge bar with at least 5 support legs, or 5 equally spaced hardwood cross-slats with a supporting center leg. The cross slats must be at least 3 inches wide and no more than 4 inches apart;
  • Floor models and clearance bedding sold “as is”;
  • Bed height;
  • Comfort preference;
  • Normal indentations or sagging of less than 2″;
  • Mattress damage due to inappropriate foundation. This top-of-the-line mattress is designed for full performance only when matched with the appropriate foundation as part of a total sleep set;
  • Sheet fit;
  • Replacement of another piece in the sleep set, unless the other piece is also defective;
  • Mattress or foundation damage due to abuse;
  • Transportation costs;
  • Adjustable Mattress Bases come with a separate mattress warranty, contact us for details;
  • Odors.

Items that void your warranty:

  • Burns;
  • Stains of any kind ex: blood, urine, mold/mildew, wine, soda, chemicals etc… (regardless of origin);
  • Damage due to improper use, setup, or abuse of mattress or box spring/foundation;
  • Use of liquid/chemicals that may damage the materials;
  • *Upon inspection, any article found to be in an unsanitarycondition will not be repaired or replaced and the warranty is null and void.
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